Webinar: Employee engagement in a remote-work world 

12:00 - 13:00 BST

In this new world of hybrid working, contact centre leaders face a difficult challenge. How can you keep teams happy, connected and engaged, regardless of where they’re logging in? 

While many agents have enjoyed the flexibility and autonomy of working from home, others miss the excitement and camaraderie that comes with working in an office. So in this webinar, we’ll explore how you can deliver an agent experience that works for your entire team. 

Join us for top tips on maintaining a strong company culture, keeping teams aligned, and supporting agents’ wellbeing. We’ll also demonstrate how tools such as Workforce Management can help you manage resources moving forward. 


  • Office, Remote or Hybrid? 
  • The future of contact centre work 
  • Looking after employee wellbeing  
  • The power of empathy 
  • Workforce Management  
  • Q&A 


Puzzel Marketplace

All you need for seamless integration

Puzzel Marketplace offers out-of-the-box integrations and upgrades to enhance your customer service system, allowing your Puzzel customer service solution to grow with your business

Dynamics logo
SalesForce logo
TrustPilot logo
Oracle logo